Experience FAQs

Can I create two experiences with the same priority?

Yes, you can create two experiences with the same priority. In this case, the experience which is created recently will have the highest priority.

What if I make an experience trackable after few days?

CustomFit starts tracking the events under Journey Explorer only after the experience is made trackable.

I am unable to see the changes made to the website in the preview mode

There might be multiple reasons why you might not be able to see the changes

1. Make sure that you have installed the CustomFit snippet on your website

2. Check whether the browser is blocking any tab openings. If yes, then allow CustomFit to open the preview mode in the new tab.